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If you haven’t employed the operator complaints processor, find different ways of resolving the complaint, for example, independent mediation or mediation solutions; we’re most likely to counsel you to utilize these procedures. This may set out his comprehension of your criticism; the excuse offered by the operator, any other pertinent info, along with his/her preliminary decision, including some reasons for this decision. If after two weeks you haven’t had a satisfactory answer about how your complaint has been treated or been informed of a sensible timescale to resolve your complaint, you must read this information out of the Gambling Commissioner very carefully and think about whether the issue ought to be known to us for consideration.
After considering any replies to this Proposed Determination and some additional material supplied, the case officer may issue a determination Letter for you along with the operator. The Proposed Determination isn’t closing; it attempts to prove that we’ve correctly understood the details and perspectives of all parties to this criticism. At the ending of his examination that the case officer will give you a Proposed portion of your criticism. The operator is going to be encouraged to comment on the Proposed Determination. If you contact us complain we will check to make sure you’ve read and understood our Advice. The case officer may contact you and supply you with a summary of the measures to be obtained and https://rafesagarin.com also an approximate timescale for this particular phase of the procedure.